PDCA Form

Problem | Root Cause | Measurements | Hypothesis
Communications/Influence | Consistent QV | Store Walk
Define the issue or problem at hand. Ask yourself: "What are you trying to solve?" (CSA)
Plan
Create and define your proposition on how you intend to solve the problem. Consider the root causes. (Hypothesis)
If We:
We Will:
Brainstorm | Cost Benefit | Small Scale | Solutions
Store Condition | Voice of Customer | Sales | Gross Profit | Traffic Counts
This is the implementation stage. It's how you make it happen, but on a smaller scale. List all the
actions necessary to solve your problem. (EXECUTION)
Do
What
Who
When
Results | Adjustments | Standardized
Adjust and Repeat | Address the Issue | Eliminate the gap
Check your results. Answer the following questions: "Did you reach your goal? Did you
solve the problem? What did you learn? Did you prove your hypothesis? (Verification)"
Check
Do It | Go Back to Plan
Develop by-Store Action Plans | Build Infrastructure | Back to Basics | RI
Decide what to do next. This will depend on the outcome of your CHECK. In this stage,
you get to implement the suggested changes and standardize the process. If you didn't get
the results you wanted as yourself why; this will lead you back to the PLAN stage.
Act